Support Your 24/7 Operations with Facility Care That Works Around Your Schedule
When your call center operates around the clock, cleaning can't disrupt productivity. Discover how specialized facility care maintains voice quality, workstation hygiene, and operational flow without interrupting your teams.
Return to HomeWhat BPO Facility Care Delivers for Your Operation
Your call center deserves facility care that understands continuous operations, respects workflow patterns, and actively supports the environment your teams need to perform their work effectively.
Uninterrupted Productivity
Cleaning schedules synchronized with your shift patterns mean your agents work in clean environments without experiencing service disruptions during peak hours.
Voice-Quality Environment
Specialized air quality management and acoustic-conscious cleaning methods protect the sound environment essential for clear client communications.
Workstation Hygiene
High-touch surface protocols designed for shared workstation environments help reduce illness transmission among your staff, supporting attendance consistency.
Professional Presentation
Facilities that reflect well on your operation when clients visit or during audits, demonstrating your commitment to operational standards.
The Challenges of Maintaining a 24/7 Call Center
Operating around the clock creates specific facility care challenges that standard cleaning services often struggle to address effectively.
Scheduling Conflicts
When cleaning teams arrive during active shifts, they create distractions, occupy break areas when staff need them, and introduce noise that affects call quality. You've likely experienced the frustration of trying to maintain facility standards while protecting productivity.
Shared Workspace Hygiene
With multiple agents using the same workstations across different shifts, surfaces that aren't properly sanitized between users can facilitate illness transmission. This affects your attendance rates and team performance.
Air Quality Concerns
Voice work requires clear air quality, but cleaning products that leave strong odors or airborne particles can affect both agent comfort and call audio quality. Finding the balance between thorough cleaning and environmental appropriateness presents a real challenge.
Understanding Your Industry
Generic facility services don't grasp the unique aspects of BPO operations. They may not understand why certain cleaning methods disrupt your work, or why specific timing matters so much to your operational efficiency.
Our BPO-Specific Approach to Facility Care
We've developed cleaning protocols specifically for call center environments, built around understanding continuous operations and the unique requirements of voice-based work.
Shift-Synchronized Scheduling
We map our cleaning activities to your actual shift patterns and call volume curves. Our teams work during your lowest-activity periods, whether that's early morning hours, overnight, or between shift changes.
This means break rooms are refreshed just before peak usage times, workstations are sanitized between shifts, and common areas receive attention when they're least occupied.
Voice-Conscious Methods
Our cleaning products and methods are selected specifically to avoid introducing odors or airborne particles that could affect call quality or agent comfort.
We use low-odor solutions, coordinate ventilation timing, and employ techniques that minimize sound during active hours, protecting your acoustic environment.
Workstation Protocols
Every workstation receives antimicrobial treatment between shifts, with special attention to high-touch surfaces like keyboards, headsets, phones, and desk surfaces.
Our protocols are designed for hot-desking environments where equipment is shared across multiple users throughout each day.
Consistent Team Assignment
You work with the same cleaning team members who learn your facility's specific needs, understand your shift patterns, and build familiarity with your supervisors and staff.
This consistency means issues are noticed and addressed proactively, and your unique requirements are understood without repeated explanation.
How BPO Facility Care Works in Practice
From initial consultation through ongoing service, our approach is designed to integrate seamlessly with your operational reality.
Operations Assessment
We visit your facility to understand your shift patterns, call volume fluctuations, workstation arrangements, and specific areas of concern. This helps us design a cleaning schedule that truly fits your operation rather than forcing you to adapt to a generic approach.
Custom Protocol Development
Based on what we learn, we create a facility care plan specific to your environment. This includes cleaning schedules synchronized with your shifts, product selections appropriate for your air quality needs, and protocols for your shared workspace configuration.
Team Introduction and Training
Your assigned cleaning team receives specific training on your facility's requirements, security protocols, and operational patterns. You meet them before service begins, establishing clear communication channels and expectations.
Integrated Service Delivery
Our teams work according to the schedule we've developed together, coordinating with your shift supervisors to adjust as needed. You'll notice cleaning happening around your operations rather than through them, with minimal disruption to your workflow.
Ongoing Communication
Regular check-ins ensure the service continues to meet your needs as your operation evolves. When you need schedule adjustments for special events, audit preparations, or operational changes, we adapt accordingly.
Investment in Your Facility Environment
Professional facility care designed for BPO operations represents both operational support and an investment in your team's working environment.
Monthly Investment
₱268,800
For a standard 500-seat facility
What This Includes
The Value Beyond Cleanliness
While the visible benefit is a well-maintained facility, the deeper value comes from reduced operational friction. When cleaning doesn't disrupt your workflow, productivity remains stable. When workstations are properly sanitized, attendance improves. When air quality supports voice work, call quality benefits.
This investment supports your operational efficiency rather than simply maintaining appearances, helping your facility function as the productive environment your team needs.
How We Measure Success in BPO Environments
Effectiveness in call center facility care shows up in operational metrics and the daily experience of your teams.
Operational Integration
You'll notice cleaning happening consistently without calls to your attention or disruptions to report. The absence of facility-related interruptions indicates our approach is working as intended, supporting operations rather than complicating them.
Environmental Quality
Air quality remains appropriate for voice work, surfaces are noticeably clean without chemical odors, and the facility presents professionally during client visits or audits. These visible and measurable indicators reflect protocol effectiveness.
Team Familiarity
Over time, you develop working relationships with your assigned cleaning team. They understand your facility's specific requirements without repeated instruction, notice issues proactively, and communicate effectively with your supervisors.
Realistic Timeframes
Initial setup and team familiarization typically requires 2-3 weeks. After this adjustment period, you experience consistent service quality as our team learns your facility's patterns and establishes effective routines.
BPO Facility Experience
We currently maintain 12 BPO and call center facilities across BGC and Ortigas, ranging from 200 to 800 seats. This experience has taught us how different operation types require different approaches, and how to adapt protocols to various shift configurations and workflow patterns.
12
Active BPO Facilities
24/7
Operations Support
800
Largest Facility Size
Our Commitment to Your Facility
We understand that facility service decisions involve consideration, especially for 24/7 operations where disruption carries real costs.
Satisfaction Focus
If our service doesn't integrate smoothly with your operations within the first 60 days, we'll work with you to adjust protocols until it does. Our goal is facility care that supports rather than complicates your work.
No-Obligation Consultation
Our initial facility assessment involves no commitment. We visit, learn about your operations, and provide recommendations. You decide whether our approach makes sense for your specific situation.
Responsive Adjustments
When your operational needs change—whether through growth, schedule modifications, or new requirements—we adapt accordingly. Facility care should flex with your business, not force you into rigid arrangements.
Clear Communication
You have direct access to both your assigned team lead and our facility management. When issues arise or adjustments are needed, communication happens promptly without bureaucratic delays.
Starting a Conversation About Your Facility
The path forward begins with understanding your specific operational needs and discussing how our approach might address them.
Initial Contact
Reach out through the contact form below or call us directly. We'll arrange a time to discuss your facility, current challenges, and what you're looking for in facility care support.
Facility Visit
We visit your location to understand your operation firsthand. This includes observing shift patterns, understanding your workflow, and identifying specific requirements relevant to your environment.
Customized Proposal
You receive a detailed plan outlining how we'd approach your facility, including schedules, protocols, team assignment, and investment details. This gives you everything needed to make an informed decision.
Your Decision
Take whatever time you need to consider the proposal. We're available to answer questions or clarify any aspect of the approach. When you're ready to proceed, we'll schedule implementation.
Timeline: From initial contact to service beginning typically takes 2-3 weeks, allowing time for facility assessment, proposal development, team assignment, and coordinated implementation that doesn't disrupt your operations.
Ready to Discuss Your BPO Facility's Needs?
Let's have a conversation about how facility care designed for 24/7 operations might support your environment and operational goals.
Request Facility AssessmentOr call us directly at +63 2 8856 7241
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